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Microsoft Office | Productivity Apps

Hi everyone! Recently I bought the HUP Office then I installed on my windows 10 then the windows 10 crash a malware thing: slow machine and no internet connection with network issues. Right now I have to re-install windows 10 via recovery option.

The question is: Do I have to do something to uninstall office to later install on the new windows? My Office Key still works if I do so?

You can simply clean install Windows 10 and then reinstall Office. Your key will work still work if you reinstall Windows. Thank you. Was this reply helpful? Yes No. Sorry this didn’t help. Thanks for your feedback. My computer recently crashed. I requested my order history via Microsoft HUP program site.

An email with a link to access my order history was sent to my work address. I waited for a week, and then tried several more times to access the HUP website via the link in the email from Microsoft. I finally called Microsoft, and after two hours on the phone, the Microsoft reps could not figure out the problem. A rep finally installed the program on my computer via remote access.

However, this installation was faulty, and I needed to reinstall the software. This was such a headache, I decided to purchase the backup media disk to avoid having to download the program again. The backup media disk arrived, and I went to uninstall the faulty Office and re-install with my backup media disk. I open the disk package, and it states that I need a product key to install Office The original email from Microsoft when I ordered the download does not have the product key.

As such, I need to request my order history from Microsoft. Arrr, once again I am back to where I started – there is NO way to access order history from Microsoft no matter how many times I request my order history. Doe anyone know how to successfully access an order history from Microsoft? That is not the problem. The problem is the email I receive from Microsoft after I request the order history from the above-list site–the web link in that email does not work and it has not worked for the past three weeks.

After you re-install Windows, you simply log back in to the MyAccount page and re-install from there. Laws of the seven R’s: “Always, always do the right thing for the right reason at the right time with the right people. Threats include any threat of suicide, violence, or harm to another. Any content of an adult theme or inappropriate to a community web site. Any image, link, or discussion of nudity.

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Thank you for the information. However, the directions provided are only for the general download of Microsoft products. I purchased Office through the Home Use Program, and the directions for accessing the product key and download information are different. I’ve requested my order history multiple times and tried the link on several computers and portable devices. The link does not work; therefore, I cannot access my order history to download the software or product key.

The error is with Microsoft, and it has been this way for more than three weeks. Their phone support folks seem to have no idea how to address this problem. How do I access Order History to view my past orders and retrieve my product downloads? Details required : characters remaining Cancel Submit 1 person found this reply helpful.

Sorry, there is not much we can do to help with MS web site issues. All I can suggest is you keep trying HUP support until you find a competent tech there who can help you good luck with that That is where the technically competent support staff hide. Here are some links about checking “MS Services”. The first one is disappointing, but maybe the second one for reporting problems will help you :.

Also, Microsoft provides complete service status history so that you can find out what issues have happened in the past and when they were fixed. If you want someone at Microsoft to speak with you about your issue, then your best chance is to use Twitter.

Interact with their Microsoft Support Twitter account which is available in English, 24 hours a day – 7 days a week. Thank you for your help. It is disappointing that I purchased a product from Microsoft and they will not provide the support that will allow me to use the product I legally purchased. I have no way to install the software without the product key. As single individuals we are pretty powerless. They have large audiences and companies want to avoid bad press.

When a well-known loud mouth media personality exposes bad customer service it can have a big, negative, long term effect on the company.

So it is easier and cheaper, and better PR, to simply give the customer anything to get them to go away. Sorry, there is no good answer to that. If you, and all the others with this problem start tweeting it, making it more public, maybe then MS will finally be inspired to find the fix to the problem. Social media teams on Office , Surface , and Microsoft. I went to the Microsoft forums to see if others were reporting an issue and saw that some people had the same issue back in June, but there was no solution listed.

I turned to the chat support offered on Microsoft. The rep said he might need access to my computer. I balked at that because the issue was on multiple devices and seemed to me to be clearly related to the account. My response from their reps was almost immediate.

I also looked over their accounts for others reporting the same issue. The next morning, I received a Tweet from one of the people who was having the same issue. His OneDrive was working and so was mine. Three days later I received a confirmation e-mail for that Office support ticket. If you have a case number from the previous technical support, you may provide it here so that we can further check your issue.

Choose where you want to search below Search Search the Community. Search the community and support articles Install, upgrade and activate Microsoft and Office Search Community member. Eduardo Fontanilla. Note: the best way to fix windows in my case is a clean install Thanks.

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site. In reply to A. User’s post on January 1, Rohn MVP. In reply to Rohn’s post on January 3, Hi Rohn Thank you for the information. Click on the Order History link located on the home page. Enter the email address you previously used to make a purchase on the Home Use Program website.

You will receive an email with a link to access the Order History section. This was helpful?

Microsoft office home use program 2016 free download.Empower your employees at home with Microsoft 365

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Is internet access required for Microsoft ? Will I still have control of my documents with Microsoft ? Learn more about product keys, Workplace Discount Program, and volume licenses.

Install Office for the first time Some Office , Office , and Office products come with a product key. Reinstall Office If Office originally came pre-installed and you need to reinstall on it on the same device or a new device, you should already have a Microsoft account associated with your copy of Office.

The install begins. Installation or sign in issues? When you see “You’re good to go”, choose All done. Need more help? Was this information helpful? Yes No. Thank you! Any more feedback?

The more you tell us the more we can help. Can you help us improve? Resolved my issue. Clear instructions. Easy to follow. No jargon. Pictures helped. Didn’t match my screen. Incorrect instructions. Too technical. Not enough information. Not enough pictures. Any additional feedback? Submit feedback. Thank you for your feedback! I purchased Office through the Home Use Program, and the directions for accessing the product key and download information are different.

I’ve requested my order history multiple times and tried the link on several computers and portable devices. The link does not work; therefore, I cannot access my order history to download the software or product key. The error is with Microsoft, and it has been this way for more than three weeks. Their phone support folks seem to have no idea how to address this problem. How do I access Order History to view my past orders and retrieve my product downloads? Details required : characters remaining Cancel Submit 1 person found this reply helpful.

Sorry, there is not much we can do to help with MS web site issues. All I can suggest is you keep trying HUP support until you find a competent tech there who can help you good luck with that That is where the technically competent support staff hide.

Here are some links about checking “MS Services”. The first one is disappointing, but maybe the second one for reporting problems will help you :. Also, Microsoft provides complete service status history so that you can find out what issues have happened in the past and when they were fixed. If you want someone at Microsoft to speak with you about your issue, then your best chance is to use Twitter.

Interact with their Microsoft Support Twitter account which is available in English, 24 hours a day – 7 days a week. Thank you for your help. It is disappointing that I purchased a product from Microsoft and they will not provide the support that will allow me to use the product I legally purchased. I have no way to install the software without the product key. As single individuals we are pretty powerless.

They have large audiences and companies want to avoid bad press. When a well-known loud mouth media personality exposes bad customer service it can have a big, negative, long term effect on the company. So it is easier and cheaper, and better PR, to simply give the customer anything to get them to go away.

Sorry, there is no good answer to that. If you, and all the others with this problem start tweeting it, making it more public, maybe then MS will finally be inspired to find the fix to the problem. Social media teams on Office , Surface , and Microsoft. I went to the Microsoft forums to see if others were reporting an issue and saw that some people had the same issue back in June, but there was no solution listed.

I turned to the chat support offered on Microsoft. The rep said he might need access to my computer. I balked at that because the issue was on multiple devices and seemed to me to be clearly related to the account.

My response from their reps was almost immediate. I also looked over their accounts for others reporting the same issue. The next morning, I received a Tweet from one of the people who was having the same issue.

His OneDrive was working and so was mine. Three days later I received a confirmation e-mail for that Office support ticket. If you have a case number from the previous technical support, you may provide it here so that we can further check your issue. Choose where you want to search below Search Search the Community. Search the community and support articles Install, redeem, activate Microsoft and Office Search Community member.